Child Contact for Children & Families in across the North East

Connected Families is a NACCC accredited community interest company committed to supporting children and families through our specialised child contact services. Our mission is to create safe, supportive, and child-centred environments where relationships can be nurtured and maintained.

The services we offer…

Supervised Contact

Supported
Contact

Virtual
Contact

Indirect Contact

Handover Service

Testimonials

  • "I want to thank you for all you have done for my child, if only the court had asked you to be involved earlier, and then we wouldn't have got to the place we were at. My child talks about the services and the fact we could go out in the community to normalise things was ideal."

  • “You went above and beyond for me and my son and daughter. Thank you for your perseverance and working through the tough times. My children and I are now back where we belong- in each others lives."

  • "The staff and facilities are brilliant. Staff are open, honest and supportive."

  • "I could not fault support worker, very informative in identifying other support. Supported contact, felt reassured throughout that my child's wellbeing is priority."

  • "Throughout this process, we, as a family could not have managed without the staff. They always had the resident and non resident parents best interest at heart and also ensured the best interest of the child was met. They helped us through every difficult time."

Our Contact Centre

Whether it's playing with toys, engaging in board games, or simply spending quality time together, our Centre offers a child-friendly environment with trained staff on hand to provide support. We understand the importance of family time, and our focus is on making these moments as positive and beneficial as possible.

Learn more about our services, explore what other families have said about us, and discover how we can support you and your family.

What is child contact?

Contact is the time a child spends with a significant person who no longer lives with them. Usually this is a parent or carer, but this can also be grandparents, siblings and other family members.

Contact is not just an allotted time between children and adult; we believe it is more helpful to think of contact as 'family time for children' with an emphasis being on the quality of that time. The focus during this time is on the adults meeting the child's needs as best as they can to ensure the time is of value to them and the child.